Mountain View Tech
Text Messaging Privacy Policy
Effective Date: April 1, 2026
Mountain View Tech (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through text messaging (SMS/MMS). This Text Messaging Privacy Policy explains how we collect, use, store, and protect information obtained through text communications with our clients.
- Information We Collect
When you communicate with us via text message, we may collect:
- Your mobile phone number
- Message content you send to us
- Date and time of messages
- Service‑related information relevant to your IT support request
We do not collect sensitive personal information such as Social Security numbers, banking credentials, or passwords via text message.
- How We Use Text Messaging Information
We use text messaging solely for legitimate business purposes, including:
- Requesting Business Review Meetings
- Providing service updates and appointment confirmations
- Communicating about active service issues
- Customer service follow‑ups
- Event Announcements and Registration Links
We do not use text messaging for unsolicited marketing messages without explicit consent.
- Sharing of Information
We do not sell, rent, or share your mobile number or text message content with third parties for marketing purposes. Information may only be shared:
- With authorized Mountain View Tech staff
- With trusted service providers who support our communication systems and are bound by confidentiality agreements
- When required by law or legal process
- Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Text messaging, however, is not a fully secure communication method, and clients should avoid sending confidential information via SMS.
- Data Retention
Text message records are retained only as long as necessary to support business operations, comply with legal obligations, and resolve disputes.
- Your Choices
You may opt out of text messaging at any time by replying STOP to any message. You may also contact us directly at:
Mountain View Tech
Phone: 509-223-2062
Email: info@mtnviewtech.com
Website: www.mtnviewtech.com
- Policy Updates
We may update this Text Messaging Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
